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Contact information:
David Ellison
3536 Buena Vista Ave
Baltimore MD 21211
443-857-4864
davidellison@liveassay.com

Return:
We stand behind our products, as we believe in their top-of-the-line quality. However, if you are not completely satisfied for any reason, return them within fifteen (15) days in original box and packing. Your money will be fully refunded less our actual shipping and handling cost. For customized orders (bottomless plates, & stencil based platforms), however we do not maintain inventories and discourage our customers to return the products. Therefore, we will charge 70% of the cost of product as re-stocking cost, and 20% for handling. Shipping will be the responsibility of the customer, or we can create a USPS label for you at 7.5% of the cost. We therefore request our customers to consider obtaining available samples for these products before making larger orders.

Privacy policy:
We appreciate the trust you have placed in us my using our site and products.  Be assured that your information is safe with us.  We will not give or sell your personal information to any third parties.

Shipping:
Most of our products can be shipped overnight or with standard two to three (2-3) day shipping.  Some special orders may take up to five (5) business to days to process and be delivered.